HEALTH AND WELFARE
Whilst your pet is in our care its health and welfare are our primary concern. It will only ever be groomed according to its tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the event of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment. If your dog is pregnant or in season, she will not be groomed under any circumstances and failure to notify us before arrival will result in a 100% charge of your appointment.
You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.
Starting prices are for dogs:
• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed)
• Whose coats are well maintained between professional grooms (kept tangle, knot & matt free by regular brushing or combing)
You can reasonably expect to pay more than the starting price for:
• Matted, poorly maintained &/or overgrown coats
• Pets which are difficult to manage or uncooperative during grooming
• Overweight pets or oversized for the breed standard
• Timid, anxious or nervous pets, which require frequent breaks & may need special handling
These costs more time, labour &/or product. The costs are passed on to you.
If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom. All costs are payable in full at the time you collect your pet.
Your pet may be photographed before, during or after its groom. Photographs may be used on the Ipswich Dog Daycare Creche Website or on Social media. Please do let us know if you prefer your pet not to be photographed.
Please be punctual. We work by appointment only; the appointment slot allocated for your pet’s groom has been booked at your request exclusively. We do not double book appointments; a no-show is lost income. We also offer a free appointment reminder; by text or phone. Just tell us your preference.
We respectfully request 24 hours’ notice if you need to cancel your dog’s appointment. The slot can then be resold.
NO-SHOWS & LATE CANCELLATIONS (of less 24hrs notice)
A fee of 50% of your usual groom price will be levied for missed appointments and late cancellations. A non-refundable deposit of the starting price of the groom will be levied to secure a new appointment slot. If you incur any of the above-mentioned fees, they are payable in full before booking your pet’s next appointment.
NEGLECTED & MATTED COATS
In the event that your pet’s coat needs to be clipped down to release it from matting or coat neglect, the Dollys Grooming Salon & Spa, its owner and operator are not liable for any post-grooming effects of this procedure, which is not without risk.
Any humane de-matting will be undertaken solely at our discretion, in compliance with The Animal Welfare Act 2006 (clause 5 – Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn’t possible, the only humane way to deal with this will be to completely shave off the coat.
You must inform us prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services.
Our groomers will likely call you to come and collect your dog after their groom (an approximate time length of the groom will be given to you when you drop your dog off). There may be extra charges for any late pick ups of more than half an hour of being called to come and collect your dog.
If we begin the grooming process and it becomes apparent your dog has fleas then we will make you aware of the situation by phone call. Please note that there will be extra costs for flea treatment shampoo as well as the cost of a deep clean of the grooming salon. We will be unable to groom anymore dogs that day due to this cleaning process and so we must compensate this loss.